Privacy Policy – How Batpkr Protects Your Data

1 Information We Collect

The personal information batpkr collects falls into a few clear categories. Understanding what we hold about you is the first step to understanding how we use it.

1.1 Account Registration Data

When you create a batpkr account, you provide us with basic identifying information. This includes your full name, date of birth, email address, mobile number, and the password you choose. Your date of birth is collected specifically to verify that you are 18 years of age or older — this is a non-negotiable requirement and the data is used for no other purpose unless verification is required.

1.2 Identity Verification Data

For account verification — which is required before any withdrawal can be processed — we may ask for a copy of a government-issued identity document such as your CNIC. This document is used solely to confirm your identity and age. It is stored securely and is not shared with any party other than those directly involved in the verification process.

1.3 Transaction and Payment Data

Every deposit and withdrawal you make is logged — the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, or card), the transaction timestamp, and the transaction reference. This data is necessary for account management, dispute resolution, and audit purposes. Card details are never stored on batpkr's servers — card payments are processed through a third-party payment gateway that handles all sensitive card data under their own security standards.

1.4 Gaming Activity Data

Your activity on the platform — including which games you play, your betting history, session durations, wagering amounts, bonus usage, and game outcomes — is recorded as part of normal platform operation. This data is used for account management, bonus tracking, responsible gaming monitoring, and game dispute resolution. It is not used to profile you for external marketing purposes.

1.5 Technical and Device Data

When you access batpkr, technical information is automatically collected. This includes your IP address, browser type and version, operating system, device type, screen resolution, and the pages you visit within the platform. This data is used for security monitoring, fraud prevention, and improving the platform experience — particularly for optimising performance on the mid-range Android devices most commonly used by Pakistan players.

2 How We Use Your Information

Every piece of data collected by batpkr has a specific purpose. We do not collect data speculatively or hold information that serves no operational function. Below are the primary purposes for which your data is used:

• Account management: Creating, maintaining, and securing your account — including password recovery, login authentication, and account settings.
• Identity verification: Confirming that all registered players are adults (18+) and that the account belongs to the person who registered it.
• Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and cards — including transaction reconciliation and dispute resolution.
• Platform operation: Running game sessions, tracking bonuses and wagering requirements, managing VIP tiers, and processing promotions including cricket and PSL betting boosts.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour and applying any deposit limits, session reminders, or self-exclusion requests you have set.
• Security and fraud prevention: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, and fraudulent payment activity.
• Customer support: Responding to your queries, resolving disputes, and communicating account-related updates such as verification status or withdrawal confirmations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, page speed, and the overall experience — especially on mobile devices common in Pakistan.
• Promotional communications: Sending you information about promotions, deposit bonuses, and cricket betting offers if you have opted in to receive such communications. You can opt out at any time from your account settings.

3 Sharing Your Information

Batpkr does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

3.1 Payment Processors

To process deposits and withdrawals in PKR, we share relevant transaction data with payment providers including JazzCash, Easypaisa, Raast, and banking partners. The data shared is limited to what is required to complete the transaction — typically the amount, reference number, and account identifier. These providers operate under their own privacy frameworks and security standards.

3.2 Game Providers

For third-party slot and fish game titles hosted on the platform, game providers may receive a session token and anonymised player identifier to facilitate gameplay and record game outcomes. Providers do not receive your name, contact details, or payment information.

3.3 Identity Verification Services

If your account requires document-based identity verification, your submitted documents may be processed by a third-party KYC service. These services are bound by strict data handling agreements and may not use your documents for any purpose other than identity verification on behalf of batpkr.

3.4 Legal and Safety Disclosures

Batpkr may disclose personal information if required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of the platform, its players, or others. We will always aim to notify you of such a disclosure unless legally prohibited from doing so.

4 Payment Data and PKR Transactions

Given that all batpkr transactions are denominated in PKR and processed through Pakistan-based payment channels, it is worth being specific about how payment data is handled.

When you deposit via JazzCash or Easypaisa, batpkr receives a transaction confirmation from the payment provider — including the amount, timestamp, and a masked identifier for your mobile wallet. Your JazzCash or Easypaisa PIN is never visible to batpkr at any point in the transaction flow.

For bank transfers via Raast or direct bank deposit, the sender name, account number (partially masked), and transaction reference are logged for reconciliation. This information is retained for as long as the account is active and for a defined period thereafter in line with our retention policy.

Card payments are handled entirely by our payment gateway partner. Batpkr does not see, store, or process raw card numbers, CVV codes, or card expiry dates. The gateway provides batpkr with a tokenised reference that links to your payment method without exposing the underlying card data.

5 Cookies and Tracking Technologies

Batpkr uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device by your browser when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — these include session cookies that keep you logged in, security tokens, and cookies that remember your preferences during a session. These cannot be disabled without breaking core functionality.
• Performance cookies: Used to collect anonymous data about how pages are used — which sections players visit most, how long sessions last, and where errors occur. This helps us improve the platform. No personally identifiable information is collected through performance cookies.
• Functional cookies: Store preferences such as your preferred language, display settings, and whether you have dismissed certain notices. These make the experience smoother across visits.
• Security cookies: Help detect and prevent fraudulent activity — for example, by flagging unusual login patterns or suspicious transaction sequences.

You can control cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Blocking performance or functional cookies will not prevent you from using batpkr but may reduce the quality of certain features.

6 How We Keep Your Data Secure

Security is not an afterthought at batpkr — it is built into how the platform operates. We apply a layered approach to data security that covers storage, transmission, and access control.

All data transmitted between your device and batpkr servers is encrypted in transit using TLS. Stored personal data — including account details, transaction records, and verification documents — is encrypted at rest. Access to personal data is role-restricted, meaning only staff with a legitimate operational need can access specific categories of data, and all access is logged.

Passwords are never stored in plain text. We use a one-way hashing algorithm with salting, meaning that even in the unlikely event of a database breach, your actual password cannot be recovered from the stored value.

We conduct regular reviews of our security practices and apply patches and updates promptly when vulnerabilities are identified. Our systems are monitored around the clock for unusual activity, and automated alerts are triggered when patterns consistent with unauthorised access are detected.

Despite these measures, no system is completely immune to risk. If you ever notice suspicious activity on your account — an unrecognised login, an unexpected transaction, or anything else that seems off — contact support immediately so we can act quickly.

7 Your Data Rights

As a registered player, you have meaningful rights in relation to the personal data batpkr holds about you. These rights can be exercised by contacting support through the platform's live chat or by emailing us directly.

We aim to respond to all data rights requests within 10 working days. If a request is complex or involves a large volume of data, we will acknowledge it within 3 working days and provide an estimated completion date.

8 How Long We Keep Your Data

Batpkr retains personal data only for as long as it is necessary for the purposes described in this policy. The retention periods for the main data categories are as follows:

• Account data: Retained for the duration of your active account. If you close your account, core account data is retained for up to 5 years to support audit requirements and dispute resolution.
• Transaction records: PKR transaction history is retained for a minimum of 5 years from the date of each transaction for financial record-keeping purposes.
• Identity verification documents: Retained for the duration of the account plus 5 years after closure, or as required to comply with applicable obligations.
• Support communication records: Chat logs and email correspondence with support are retained for 2 years from the last interaction.
• Technical and device data: IP logs and device data used for security monitoring are retained for 12 months unless retained longer due to an active investigation.
• Cookie data: Session cookies expire when you close your browser. Persistent cookies have varying lifespans, typically between 30 days and 12 months, depending on type.

When data reaches the end of its retention period and there is no legal or operational basis for keeping it, it is securely deleted or anonymised.

9 Minors and Age Restrictions

Batpkr is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. All registrations require confirmation that the applicant is 18 or older, and accounts are subject to age verification checks.

If we become aware that an account has been registered by or on behalf of a minor, the account will be closed immediately and any balance forfeited. If you believe a minor may have accessed the platform, please contact support immediately.

We also recommend that account holders with children in the household use device-level parental controls to prevent access to gaming platforms. Batpkr has no visibility into your home network or device setup, so household-level access controls are your responsibility to manage.

10 Changes to This Privacy Policy

Batpkr may update this privacy policy from time to time as the platform evolves, as new payment methods are added, or as our data practices are refined. When meaningful changes are made, registered players will be notified via the email address on file or through a notice displayed on the platform.

The date at the top of this page always reflects when the policy was last updated. Continuing to use batpkr after any update takes effect constitutes your acceptance of the revised policy. If you disagree with a change, you should discontinue use and contact support to request account closure.

For any questions about this privacy policy, or to exercise any of the data rights described in Section 7, please contact our support team through the platform's live chat. We aim to respond to all privacy-related enquiries within one business day.